Our employee IT help-desk services provide technical problem resolution and support for corporate employees.
Service Example: of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.
At Call4Peace technical support outsourcing is evolving from simple call handling to business process re-engineering. The IT Help Desk has expanded to the integrated Service Desk. Call4Peace has proven its capabilities in strategic call center technical support outsourcing, both on site and offshore. Industry majors are outsourcing technical support not just for cutting costs, but for transforming their business processes and providing strategic business value.
