Marketing Experts

Since 2004 Call4peace has helped a wide range of businesses Worldwide achieve their sales and marketing goals through: lead generation, appointment setting, database updating, telesales, telemarketing, market research, and customer satisfaction surveys.

Business to Business Lead Generation Services and Telemarketing Programs are powerful tools for businesses. They generate and qualify business leads, increases sales, and improve customer retention rates. Telemarketing provides immediate feedback, letting you know how your message or offer is being received. It gives you the ability to test new ideas and approaches and get results quickly. In addition, your investment in a business to business telemarketing campaign is easy to quantify and track, unlike other forms of advertising.

Call4Peace B2B outbound telemarketing lead generation team is trained to carry out consultative outbound telemarketing presentations and can effectively work away from the telemarketing script so your leads are ready to speak to your sales force when they follow up.

Great B2B Leads

Call4peace is a Manila-based inbound and outbound call center service agency.

Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization.

We have the capacity to handle 100 million calls a year. This increased capacity provides our clients with the best of all worlds: superior quality, experience, and “hands on” service coupled with the advanced technical capabilities of the finest call centers in the World.

Inbound

At Call4peace, we offer fully integrated customer relationship management (CRM) solutions to assist your company in growing and maintaining your customer base.

We have extensive experience and knowledge in inbound call center services, with a variety of applications in both the business-to-business and business-to-consumer markets. With  over 3,000 workstations, we have the capacity to handle any request. This capacity provides our clients with the best of all worlds; superior quality, experience and “hands on” service coupled with the advanced technical capabilities of the finest call centers in the world.

We work hard to assure that we not only meet, but exceed your company’s expectations. Our experienced call center professionals deliver effective customer solutions by maintaining superiority in all areas of our operations.

Outbound

In conjunction with your inbound program, Call4peace can assist with your outbound Tele Services needs as well. We have extensive experience with a variety of outbound call types in the areas of business-to-business and business-to-consumer marketing.

Our outbound experience, combined with our advanced technical solutions and our commitment to quality, has helped us achieve exceptional results for our clients.

E-Mail Response

The Connection® currently has email and additional web capabilities from all agent desktops. We offer clients extensive web technology that allows customers’ interaction with call centers through both email and web sites. We use eGain, an industry leading email response system that can provide auto acknowledgement, auto suggest, auto reply configurations and spell check. We can also create rules-based routing of all emails to prioritize and deliver emails to the appropriate agents.

This Blog is promoting the Philippines as the primary destination for all Business Process Outsourcing (BPO) requirements.

Business process outsourcing or BPO is an emerging industry in the Philippines. The industry was regarded as one of the fastest growing industries in the world. The BPO boom is led by demand for offshore call centers. It is estimated that 180,000 people were working in call centers in the Philippines in 2007, bringing in revenues of US$1.52 billion for the year. This is a sharp increase from 2000 when call centers employed 2400 people and earned US$24 million. Overall, Philippine BPO is forecasted to earn US$13 billion for the year 2010.

This emerging industry in the Philippines is fueled mostly by customer care, medical transcription, software development, animation, Internet Marketing and shared services. Though customer care call centers form the largest part of the BPO boom locally, the Philippines’ language proficient information technology, human resource, and finance/accounting professionals are a significant contributing factors as well. The proficiency of many Filipinos in English and Spanish were major factors in the growth of BPO in the Philippines.

The Philippines has the largest number of accredited accountants in Asia, with the number growing yearly. Filipino accountants are also renowned for their flexibility in working with multiple accounting standards.

Major companies that already operate in the Philippines include AIG, AOL, Barnes & Noble, Chevron, Citigroup, Dell, HP, IBM, Intel, JPMorgan Chase, Motorola, Peace Movers Inc, Procter & Gamble, and Trend Micro. Notable BPO vendors include Accenture, Convergys, and Unisys.

A survey  showed that India is no longer the first choice of U.S. companies looking to setup their offshore backroom operations. The study cited companies eyeing the Philippines as the better site due to quality. Filipinos enjoy a comparative advantage over American workers for two reasons. First, labor costs in the Philippines are a fraction of those in the United States. Second, most BPO workers in the Philippines are college graduates. Many overseas labor sourcers also prefer Filipinos over Indians when it comes to customer support and customer interaction due to Filipinos’ relative ease and familiarity with American culture and U.S. slang.