Philippines Outsourcing has happened to be a new craze in the Outsourcing world. This is not just a sudden jump, but has seen a gradual growth. Compared to growth in countries like India and China, Philippine has registered a growth rate more than these nations.
The most leading section in terms of Outsourcing for Philippines seems to be the BPO section. It is rather well defined, that in order to stay close to the growth rate, it shall be even tougher and important for the vendors in the country to stay up-to-date with the current proceedings and advancements.
Sykes is a large U.S.-based contact center and IT support organization with operations in both India and Philippines. The company said earlier in the year that it would shift much of its Indian capacity to the Philippines, where it already has more than 7,000 employees.
Factors like availability of literate workforce aided by the supportive education system has resulted in all these leads
The Filipinos have American-style diction due to previous presence of American colonies in the country. This has resulted in an effect not only in their vocabulary but with their local dialect also.
The workforce, according to their culture is known to be dedicated and hard-working, which has earned the nation to attain an important position in the section of Outsourcing world.
In 2005, Dell announced that it was expanding its commitment to Philippines by setting up a number of captive centers and will also keep most of its current third-party relationships as well.
Dell’s selection of Philippines for its new customer contact centers was because of the “strong language and communication skills of its high-quality workforce.”
On the Dell website, they also stated the following: “English-savvy population, about 100 similar facilities in place and 650,000 students, the Philippines is fast becoming the contact center location of choice in Southeast Asia.”
ClientLogic, a company among the top 5 in its industry, is quoted by CNN as saying that “Philippine call centers have higher average staff tenure and better customer satisfaction ratings than India.” Within the BPO industry, it is known that the company is experiencing stronger growth in Philippines.
The most significant step in the BPO sector the previous year was the purchase of Ambergris Solutions, arguably the leading home-grown contact center organization in Philippines.
The buyer was Telus International, the IT division of Telus Corporation, the second largest Telco company in the country of Canada.
In a presentation to the Canadian Chamber, company CEO Eng Boon Lau described the exhaustive Asia-wide research his people undertook. The Philippines Outsourcing was deemed as overwhelmingly superior to those of other countries, including India.
An aggressive growth strategy is now in place that should make Ambergris one of the key players in the Asia Pacific sector.
The hitch that draws Philippines Outsourcing back is its relative shortage of the foresaid skilled labors.
It has been already estimated that the country shall fall short of 55% skilled labors. There has been a considerable reduction in the hiring process too as last year on a comparative chart: it was found that hiring had reduced by a 2-4% in the country.