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Philippines Outsourcing
Philippines Outsourcing has happened to be a new craze in the Outsourcing world. This is not just a sudden jump, but has seen a gradual growth. Compared to growth in countries like India and China, Philippine has registered a growth rate more than these nations.

The most leading section in terms of Outsourcing for Philippines seems to be the BPO section. It is rather well defined, that in order to stay close to the growth rate, it shall be even tougher and important for the vendors in the country to stay up-to-date with the current proceedings and advancements.

Sykes is a large U.S.-based contact center and IT support organization with operations in both India and Philippines. The company said earlier in the year that it would shift much of its Indian capacity to the Philippines, where it already has more than 7,000 employees.

Factors like availability of literate workforce aided by the supportive education system has resulted in all these leads

The Filipinos have American-style diction due to previous presence of American colonies in the country. This has resulted in an effect not only in their vocabulary but with their local dialect also.

The workforce, according to their culture is known to be dedicated and hard-working, which has earned the nation to attain an important position in the section of Outsourcing world.

In 2005, Dell announced that it was expanding its commitment to Philippines by setting up a number of captive centers and will also keep most of its current third-party relationships as well.

Dell’s selection of Philippines for its new customer contact centers was because of the “strong language and communication skills of its high-quality workforce.”

On the Dell website, they also stated the following: “English-savvy population, about 100 similar facilities in place and 650,000 students, the Philippines is fast becoming the contact center location of choice in Southeast Asia.”

ClientLogic, a company among the top 5 in its industry, is quoted by CNN as saying that “Philippine call centers have higher average staff tenure and better customer satisfaction ratings than India.” Within the BPO industry, it is known that the company is experiencing stronger growth in Philippines.

The most significant step in the BPO sector the previous year was the purchase of Ambergris Solutions, arguably the leading home-grown contact center organization in Philippines.

The buyer was Telus International, the IT division of Telus Corporation, the second largest Telco company in the country of Canada.

In a presentation to the Canadian Chamber, company CEO Eng Boon Lau described the exhaustive Asia-wide research his people undertook. The Philippines Outsourcing was deemed as overwhelmingly superior to those of other countries, including India.

An aggressive growth strategy is now in place that should make Ambergris one of the key players in the Asia Pacific sector.

The hitch that draws Philippines Outsourcing back is its relative shortage of the foresaid skilled labors.

It has been already estimated that the country shall fall short of 55% skilled labors. There has been a considerable reduction in the hiring process too as last year on a comparative chart: it was found that hiring had reduced by a 2-4% in the country.

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BPO is the process of hiring another company to handle business activities for you.

BPO is distinct from information technology (IT) outsourcing, which focuses on hiring a third-party company or service provider to do IT-related activities, such as application management and application development, data center operations, or testing and quality assurance.

In the early days, BPO usually consisted of outsourcing processes such as payroll. Then it grew to include employee benefits management. Now it encompasses a number of functions that are considered “non-core” to the primary business strategy.

Now it is common for organizations to outsource financial and administration (F&A) processes, human resources (HR) functions, call center and customer service activities and accounting and payroll.

These outsourcing deals frequently involve multi-year contracts that can run into hundreds of millions of dollars. Often, the people performing the work internally for the client firm are transferred and become employees for the service provider. Dominant outsourcing service providers in the BPO fields (some of which also dominate the IT outsourcing business) include US companies IBM, Accenture, and Hewitt Associates, as well as European and Asian companies Capgemini, Genpact, TCS, Wipro and Infosys.

Many of these BPO efforts involve offshoring — hiring a company based in another country — to do the work. India is a popular location for BPO activities.

Frequently, BPO is also referred to as ITES — information technology-enabled services. Since most business processes include some form of automation, IT “enables” these services to be performed.

An offshoot of BPO is KPO — knowledge process outsourcing. Considered by some to be a subset of BPO, KPO includes those activities that require greater skill, knowledge, education and expertise to handle. For example, whereas an insurance company might outsource data entry of its claims forms as part of a BPO initiative, it may also choose to use a KPO service provider to evaluate new insurance applications based on a set of criteria or business rules; this work would require the efforts of a more knowledgeable set of workers than the data entry would. The current definition of KPO encompasses R&D, product development and legal e-discovery, as well as a number of other business functions.

Also coming into use is the term BTO — business transformation outsourcing. This refers to the idea of having service providers contribute to the effort of transforming a business into a leaner, more dynamic, agile and flexible operation.

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Search Engine Optimization Services

SEO as it is more commonly known, is the is the process of improving the amount and quality of visitors, also called traffic, to a web site from search engines through natural, organic, or algorithmic search results for targeted keywords. This process could be done in a variety of techniques, including link popularity build- up, meta and alt tags creation, dir submissions, among others.

Search Engine Optimization Services 

Search engines are the major sources of traffic for almost every web site making search engine submission extremely important. Our professional SEO team ensures that your site is only submitted to “real” search engines as opposed to link farms and FFA (Free For All Pages) which will most likely do you more harm than good. We even provide a detailed submission report once the submission is complete.

Our SEO services include:

• Website Analysis
• META & Alt tags creation
• Google Analytics Installation
• SEO Link building
• Forum, Blog, and Article Posting/Submission
• Directory Submission
• SEO Content Writing
• SEO Performance Reports

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Call4peace is a Manila-based inbound and outbound call center service agency.

Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization.

We have the capacity to handle 100 million calls a year. This increased capacity provides our clients with the best of all worlds: superior quality, experience, and “hands on” service coupled with the advanced technical capabilities of the finest call centers in the World.

Inbound

At Call4peace, we offer fully integrated customer relationship management (CRM) solutions to assist your company in growing and maintaining your customer base.

We have extensive experience and knowledge in inbound call center services, with a variety of applications in both the business-to-business and business-to-consumer markets. With  over 3,000 workstations, we have the capacity to handle any request. This capacity provides our clients with the best of all worlds; superior quality, experience and “hands on” service coupled with the advanced technical capabilities of the finest call centers in the world.

We work hard to assure that we not only meet, but exceed your company’s expectations. Our experienced call center professionals deliver effective customer solutions by maintaining superiority in all areas of our operations.

Outbound

In conjunction with your inbound program, Call4peace can assist with your outbound Tele Services needs as well. We have extensive experience with a variety of outbound call types in the areas of business-to-business and business-to-consumer marketing.

Our outbound experience, combined with our advanced technical solutions and our commitment to quality, has helped us achieve exceptional results for our clients.

E-Mail Response

The Connection® currently has email and additional web capabilities from all agent desktops. We offer clients extensive web technology that allows customers’ interaction with call centers through both email and web sites. We use eGain, an industry leading email response system that can provide auto acknowledgement, auto suggest, auto reply configurations and spell check. We can also create rules-based routing of all emails to prioritize and deliver emails to the appropriate agents.

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This Blog is promoting the Philippines as the primary destination for all Business Process Outsourcing (BPO) requirements.

Business process outsourcing or BPO is an emerging industry in the Philippines. The industry was regarded as one of the fastest growing industries in the world. The BPO boom is led by demand for offshore call centers. It is estimated that 180,000 people were working in call centers in the Philippines in 2007, bringing in revenues of US$1.52 billion for the year. This is a sharp increase from 2000 when call centers employed 2400 people and earned US$24 million. Overall, Philippine BPO is forecasted to earn US$13 billion for the year 2010.

This emerging industry in the Philippines is fueled mostly by customer care, medical transcription, software development, animation, Internet Marketing and shared services. Though customer care call centers form the largest part of the BPO boom locally, the Philippines’ language proficient information technology, human resource, and finance/accounting professionals are a significant contributing factors as well. The proficiency of many Filipinos in English and Spanish were major factors in the growth of BPO in the Philippines.

The Philippines has the largest number of accredited accountants in Asia, with the number growing yearly. Filipino accountants are also renowned for their flexibility in working with multiple accounting standards.

Major companies that already operate in the Philippines include AIG, AOL, Barnes & Noble, Chevron, Citigroup, Dell, HP, IBM, Intel, JPMorgan Chase, Motorola, Peace Movers Inc, Procter & Gamble, and Trend Micro. Notable BPO vendors include Accenture, Convergys, and Unisys.

A survey  showed that India is no longer the first choice of U.S. companies looking to setup their offshore backroom operations. The study cited companies eyeing the Philippines as the better site due to quality. Filipinos enjoy a comparative advantage over American workers for two reasons. First, labor costs in the Philippines are a fraction of those in the United States. Second, most BPO workers in the Philippines are college graduates. Many overseas labor sourcers also prefer Filipinos over Indians when it comes to customer support and customer interaction due to Filipinos’ relative ease and familiarity with American culture and U.S. slang.