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Call4peace is a Manila-based inbound and outbound call center service agency.

Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization.

We have the capacity to handle 100 million calls a year. This increased capacity provides our clients with the best of all worlds: superior quality, experience, and “hands on” service coupled with the advanced technical capabilities of the finest call centers in the World.

Inbound

At Call4peace, we offer fully integrated customer relationship management (CRM) solutions to assist your company in growing and maintaining your customer base.

We have extensive experience and knowledge in inbound call center services, with a variety of applications in both the business-to-business and business-to-consumer markets. With  over 3,000 workstations, we have the capacity to handle any request. This capacity provides our clients with the best of all worlds; superior quality, experience and “hands on” service coupled with the advanced technical capabilities of the finest call centers in the world.

We work hard to assure that we not only meet, but exceed your company’s expectations. Our experienced call center professionals deliver effective customer solutions by maintaining superiority in all areas of our operations.

Outbound

In conjunction with your inbound program, Call4peace can assist with your outbound Tele Services needs as well. We have extensive experience with a variety of outbound call types in the areas of business-to-business and business-to-consumer marketing.

Our outbound experience, combined with our advanced technical solutions and our commitment to quality, has helped us achieve exceptional results for our clients.

E-Mail Response

The Connection® currently has email and additional web capabilities from all agent desktops. We offer clients extensive web technology that allows customers’ interaction with call centers through both email and web sites. We use eGain, an industry leading email response system that can provide auto acknowledgement, auto suggest, auto reply configurations and spell check. We can also create rules-based routing of all emails to prioritize and deliver emails to the appropriate agents.